Refund policy

RETURN POLICY

  • Returns must be initiated within 14 DAYS of the original order’s arrival. 
  • Merchandise must be in unused condition with all labels attached to the product and original packaging intact.
  • Returning multiple products or orders will result in a longer processing time while we check each product.
  • Customers returning products internationally must pay all associated duties and taxes for the shipment, or ETERNAL BUTTERFLY will not be able to accept the return.
  • We do not accept returns on Jewelry, unless in unopened condition. 
  • All sale items are final.
  • Customer is responsible for return shipping costs + fees.
  • A return label will be provided and return costs will be deducted from your refund amount.
  • Please note that all shipping costs are non-refundable.